Mishandled Baggage

Before reporting mishandled baggage to Blue Ribbon Bags, you must first have notified the airline that the baggage did not arrive at the end-point of your flight. The airline will have provided you with the tracking information that you will need to file the mishandled baggage report below.

NOTE: If your bag was mishandled by an airline that only issues property irregularity reports (PIR) by the airline or through the airport, or a baggage irregularity report (BIR) via the airline, (BIRs generally do not provide a ten digit file reference number), when entering your file reference number, enter ‘PIR’ as the first 3 characters (example: PIRDLAH456789). Please also send a copy of your Property Irregularity Report, or Baggage Irregularity Report to mbr@blueribbonbags.com and put your Service Agreement number in the subject line, after filing your mishandled baggage report with us.

We must receive a copy of this report within 24 hours of your flight landing for your report to be considered valid. If a copy of this report is not provided within 24 hours of your flight landing, BRB will deny your report immediately upon expiration of the 24 hour deadline.

Once the bag referenced in your file is delivered to the airport on record, your Blue Ribbon Bags lost baggage report will be closed immediately, and your bags will be considered returned under our terms and conditions. Any bag within this category will be considered “returned” per our terms and conditions once it arrives at the airport on record with the flight itinerary or forwarding information provided to the airline by the customer when filing your lost baggage claim with the airline.

NOTE: If your bag was mishandled by an airline that only issues property irregularity reports (PIR) through the airport (lost snd found), or a baggage irregularity report (BIR) via the airline, (BIRs generally do not provide a ten digit file reference number), Blue Ribbon Bags will only issue our satisfaction guaranteed payment for a bag mishandled for more than 96 hours, after the airline has issued payment (compensation) for that lost bag, first. If the airline never issues the passenger compensation for a lost bag, neither will Blue Ribbon Bags. In either of these instances, proof of payment from the airline will be required to collect the satisfaction guaranteed payment from Blue Ribbon Bags, in addition to an acknowledgement from the airline that the payment issued by them was for the referenced lost bag. Blue Ribbon Bags will assist in the locating of your undelivered luggage as normal for the first 96 hours of the bags being mishandled.

UNDELIVERED BAGS, INCLUDING A VALID FILE REFERENCE NUMBER FROM THE AIRLINE, MUST BE REPORTED TO BLUE RIBBON BAGS WITHIN 24 HOURS OF FLIGHT ARRIVAL. BLUE RIBBON BAGS SERVICE WILL NOT BE HONORED FOR BAGS REPORTED AFTER THE 24 HOUR DEADLINE. IF THE AIRLINE HAS NOT PROVIDED YOU WITH A VALID FILE REFERENCE NUMBER, YOU WILL NEED TO CONTACT THE AIRLINE AND COLLECT IT FROM THEM BEFORE FILLING YOUR REPORT WITH US. BLUE RIBBON BAGS WILL NOT RETRIEVE FILE REFERENCE NUMBERS FROM THE AIRLINE. IT IS THE PASSENGER’S RESPONSIBILITY TO COLLECT THIS INFORMATION FROM THE AIRLINE BEFORE FILLING THEIR MISHANDLED BAGGAGE REPORT WITH US.

If a delivery address was not provided to the airline when filing an airline lost baggage claim, BRB will close your case once the bag arrives at the designated airport. 

If the passenger indicates to the airline with which they have a claim, or to Blue Ribbon Bags, at any point, that their bag will be picked up as opposed to delivered, the baggage report status will be set to closed, and all bags will be considered returned, as soon as the bag arrives at the airport.