Baggage Service Features

OUR SERVICE

Blue Ribbon Bags provides a unique service that tracks and expedites the recovery of passenger’s mishandled bags for first 96 hours of being undelivered.

If Blue Ribbon Bags cannot facilitate the return of the passenger’s luggage in that time, BRB will send a Satisfaction Guarantee Payment to passenger.

Satisfaction Guarantee Payments are assured, even if the lost bag is returned to the customer AT ANY POINT after the 96 hour period has elapsed.

HOW IT WORKS

Step 1

Traveler purchases BRB Service Agreement directly or through an intermediary, and receives a BRB Service Agreement number

Step 2

Traveler arrives at final destination and learns that the airline “mishandled” traveler’s baggage.

Step 3

Prior to notifying BRB, traveler files claim with the airline and receives a claim, reference or locator number

Step 4

Traveler reports mishandled bag to BRB within 24 hours of flight’s arrival, provides BRB Service Agreement number, Airline claim number and flight information

Step 5

BRB tracks and expedites the return of traveler’s undelivered baggage within 4 days, or traveler receives guaranteed payment on the 5th day

SERVICE FEATURES

CRISIS CONCIERGE

No more waiting on hold for airline operators or searching for claim numbers

NO RECEIPTS

Receipts for lost baggage contents NOT required to receive payment

ONE PURCHASE

One purchase covers all baggaged checked anywhere at the airport

OUR GUARANTEE

BRB pays $1,000 guaranteed, for each bag that’s not delivered after 4 days

GLOBAL REACH

BRB covers every flight, on every airline, everywhere in the world

LAST MINUTE

Purchase baggage service up until moment prior to flight’s departure

PURCHASE SERVICE

SELECT LEVEL OF SERVICE

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One purchase ($5.00USD) covers all baggage checked at the airport, including baggage checked at the gate at the last minute before your flight.
You may purchase Blue Ribbon Bags service up until the moment prior to your flight’s departure.
Each purchase ($5.00USD) is per person, per airline confirmation number, regardless of the number of stopovers or connections associated with that airline confirmation number. Round trip tickets with a single airline confirmation number are covered with one purchase.
If multiple flights are booked separately and are under different airline confirmation numbers, separate service agreements will need to be purchased for each flight.
Agents only: one purchase ($5.00USD) is per person, per PNR, regardless of the number of connections or stopovers.
For purchases made through online ticketing websites: each purchase is per the itinerary booked through the online website, which will be listed under the confirmation number provided by that website at the time of purchase. Any changes to the itinerary occurring outside of the web booking will require a separate service to be purchased for any new flights booked. If the change to the itinerary is done through the website with which the original itinerary was booked, and the passenger’s confirmation number for the original itinerary is unchanged after changing any flights within the itinerary, the passenger will not require a separate service to be booked, and the original service will be sufficient.
BRB covers every flight, on every airline, everywhere in the world, regardless of where your flight originates from.

A claim must be filed with the airline before reporting your mishandled bag to blue ribbon bags.
Mishandled baggage reports can be filed online here or by phone at (888) BAGGAGE (+1 888-224-4243), 24 hours a day, 7 days a week.
Undelivered bags must be reported within 24-hours of flight arrival. Blue Ribbon Bags service will not be honored for bags reported after the 24-hour deadline.
Automatic email notifications will be sent to the passenger every time there is a change to the status of their bags. Passengers do not need to contact the airline to know the status of their luggage.